Return Policy
Find out more information about return policy
Returns apply to products that are factory defective; you are required to provide an unboxing video. Then, contact our webstore administrator at 0816505888, fill out the return form, and send the product to the provided return address. After our team receives the product, we will send a replacement to the customer's address
Refunds will be processed within 7-14 days
Yes, exchanges for shoe sizes are possible, provided an unboxing video is available. Please note, this policy applies exclusively to products purchased at regular price or with a discount of up to 30%. Items with a discount exceeding 30% are ineligible for exchange
We are happy to assist with the exchange process; however, an unboxing video must be provided to initiate the request
Products eligible for exchange are those proven to have factory defects, not due to usage